Parilyf – Return, Refund and Cancellation Policy

Effective Date: 31 October 2026

At Parilyf, we want every customer to have a satisfactory shopping experience. This Return, Refund and Cancellation Policy explains the conditions under which products purchased from our online store may be returned, exchanged, cancelled or refunded.

By placing an order on the Parilyf website, you acknowledge that you have read and understood this policy.

1. Return Eligibility

Parilyf accepts return requests for eligible products within 7 calendar days from the date of delivery.

To qualify for a return, the following conditions must be met:

• The product must be unused, unworn, unwashed and undamaged.

• The original product tags, labels, packaging and accessories must be intact, wherever applicable.

• The product must not have stains, makeup marks, perfume odours, alterations, damage or other signs of use.

• The customer must provide the order number and sufficient information to identify the purchase.

• The return request must be submitted within the specified return period.

Products that do not satisfy these conditions may be rejected for a change-of-mind return after inspection. This does not affect a customer's applicable legal rights concerning defective, damaged, incorrect or misdescribed products.

2. Products Not Eligible for Change-of-Mind Returns

For hygiene, safety and product-integrity reasons, the following products are not eligible for change-of-mind returns:

• Innerwear, intimate apparel and similar hygiene-sensitive products.

• Products with a broken hygiene seal, where applicable.

• Products that have been worn, washed, altered, repaired or damaged after delivery.

• Products returned without their original tags or essential packaging, where these are required to establish product integrity.

• Products damaged due to improper handling, washing, storage or use by the customer.

These exclusions do not apply where a product is defective, damaged on arrival, incorrect or materially different from its advertised description, to the extent that applicable law requires a return, replacement or refund.

A product being offered at a discount or during a sale does not, by itself, remove statutory consumer rights.

3. How to Request a Return

To request a return, contact Parilyf through the Contact Us section of our website or reply to the order-confirmation email, if available.

Please provide:

• Your order number.

• The name of the product you wish to return.

• The reason for the return.

• Clear photographs or videos showing the issue, where the product is damaged, defective or incorrect.

For damaged, defective or incorrect products, please contact us as soon as reasonably possible after delivery so that we can investigate and arrange an appropriate resolution.

Parilyf will review the request and communicate the next steps, including whether the product needs to be collected or shipped back.

Submitting a return request does not automatically mean that the return has been approved. However, requests involving defective, damaged, incorrect or misdescribed goods will be assessed in accordance with applicable consumer-protection laws.

4. Return Shipping and Collection

Where a return is approved because a product is defective, damaged on arrival, incorrect or materially different from its advertised description, Parilyf will arrange or reimburse reasonable return-shipping costs, as applicable.

For eligible change-of-mind returns, return shipping costs may be borne by the customer, provided the applicable charges and return arrangements are communicated clearly before the return is completed.

Where reverse pickup is available, Parilyf may arrange collection from the delivery address. If reverse pickup is unavailable, the customer may be instructed to ship the product using an agreed return method.

Customers should retain the return-shipping receipt and tracking details until the return has been resolved.

Parilyf will not require customers to bear return costs in circumstances where doing so would violate applicable law.

5. Exchange Policy

Customers may request an exchange for an eligible product within 7 calendar days of delivery, subject to product availability and the applicable return conditions.

Exchanges may be requested for a different size or, where available, another eligible variant of the same product.

All exchange requests are subject to:

• Availability of the requested size or variant.

• Inspection and approval of the returned product, where inspection is necessary.

• Compliance with the applicable hygiene and product-condition requirements.

If the requested replacement is unavailable, Parilyf will communicate the available alternatives. Where an exchange cannot be fulfilled, an appropriate refund or other remedy will be provided in accordance with the circumstances and applicable law.

A replacement product supplied for an approved exchange will not reduce any statutory rights available to the customer.

6. Refund Eligibility and Approval

A refund may be issued in the following circumstances:

• An eligible return has been approved.

• A product is delivered damaged or defective.

• The wrong product, size or variant is delivered.

• A product is materially different from its advertised description.

• An order is cancelled by Parilyf because the product is unavailable or cannot be fulfilled.

• A payment is successfully collected but the corresponding order cannot be fulfilled.

• A duplicate payment or other verified payment error requires reimbursement.

• A refund is otherwise required under applicable law.

Refunds for eligible returns will be processed after the returned product has been received and inspected, where inspection is applicable.

Parilyf will not unreasonably delay a refund while completing its review. Where the applicable law requires a refund or other remedy, this policy will not be used to deny that right.

7. Refund Processing Time

Once a refund has been approved, Parilyf will initiate the refund within 5–7 business days, subject to verification and the operational requirements of the payment method.

For online payments made through PayU, the refund will be initiated through the original payment gateway and routed to the original payment instrument, in accordance with the payment provider's procedures and applicable rules.

After the refund has been initiated, the time required for the amount to appear in the customer's account may depend on the issuing bank, card network, UPI provider or other financial institution.

Customers should allow additional time for the bank or payment provider to complete the credit. If the refund does not appear after the communicated processing period, customers may contact Parilyf with their order number and refund reference, if available.

The 5–7-business-day period is Parilyf's intended processing period after approval; it is not a guarantee of the bank's crediting time. Any mandatory legal or payment-system deadline will take precedence.

8. Refund Method

For prepaid orders, refunds will ordinarily be issued to the original payment method used for the purchase.

Examples include:

• Credit card payments: refund to the original card.

• Debit card payments: refund to the original card or associated account through the payment provider.

• UPI payments: refund through the applicable original payment transaction and payment route.

• Net banking payments: refund through the original payment route, where supported.

Parilyf does not ordinarily issue cash refunds for transactions paid using a card or UPI. Refunds will be processed through the applicable payment gateway or authorised payment route, except where a different method is required or permitted by applicable law.

For cash-on-delivery orders, where available, any approved refund will be arranged through an appropriate non-cash method after the necessary verification. Additional details may be requested to ensure that the refund reaches the correct recipient.

Customers must provide accurate information when an alternative refund method is lawfully required. Parilyf will not request passwords, UPI PINs, OTPs or other confidential authentication credentials to process a refund.

9. Failed, Pending or Unsuccessful Payments

Sometimes a payment may appear unsuccessful even though the amount has been debited from the customer's bank account.

If this happens:

1. Check the order confirmation page, email or order history to determine whether the order was successfully placed.

2. If no order was created but the amount was debited, allow the payment provider and bank time to reconcile the transaction.

3. If the amount is not automatically credited back within the applicable payment-system timeline, contact Parilyf with the transaction date, amount and available transaction reference.

4. Parilyf will verify whether the payment was received and whether a refund or further action is required.

For failed or unsuccessful transactions processed through PayU, automatic refunds may be initiated after the transaction is reconciled as unsuccessful. The time taken to complete the credit depends on the applicable bank and payment-system process.

Customers should avoid making a second payment until they have checked whether the original order was successfully created, where practicable.

If Parilyf has received payment but cannot fulfil the corresponding order, the customer will be informed and an appropriate refund will be initiated.

10. Order Cancellation by the Customer

Customers may request cancellation before an order has been dispatched.

To request cancellation, contact Parilyf through the Contact Us section of the website and provide the order number as soon as possible.

If the order has not been dispatched and cancellation is approved, any prepaid amount collected for that order will be refunded through the applicable original payment route.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the customer may request a return after delivery if the product and circumstances qualify under this policy.

Parilyf will not impose cancellation charges contrary to applicable law. Nothing in this section limits a customer's rights where an order is cancelled by Parilyf or where a refund or other remedy is legally required.

11. Order Cancellation by Parilyf

Parilyf may need to cancel an order in circumstances such as:

• The ordered product is unavailable.

• A product cannot be shipped to the customer's delivery address.

• A technical error has resulted in an incorrect product price or listing.

• The order cannot be fulfilled because of an operational or delivery issue.

• A payment or order-verification issue prevents lawful fulfilment.

Where Parilyf cancels an order for which payment has been collected, the customer will be notified and an appropriate refund will be initiated.

Any refund will include the amount required to be returned under applicable law, including applicable taxes and other refundable charges.

Parilyf will not use an order-cancellation provision to avoid obligations arising from a confirmed sale or applicable consumer-protection requirements.

12. Damaged, Defective or Incorrect Products

Customers should inspect their products after delivery.

If a product arrives damaged, defective, incorrect or materially different from the product description, contact Parilyf through the website's Contact Us section as soon as reasonably possible.

Please provide the order number, a description of the issue and photographs or videos where available.

Depending on the circumstances, product availability and applicable law, Parilyf may arrange:

• A replacement product.

• An exchange.

• A refund.

• Another appropriate remedy required by law.

Where reasonably necessary, Parilyf may request that the affected product be returned for inspection. Any inspection process will be handled in a manner consistent with the customer's applicable legal rights.

A customer will not be denied an otherwise valid claim solely because the original packaging is unavailable where such a requirement would be contrary to applicable law.

13. Refunds for Partial Orders

If an order contains multiple products and only one or some of those products qualify for a return or refund, Parilyf may process a partial refund for the eligible items.

The refund amount will be calculated based on the amount paid for the eligible product or products, including applicable taxes and any other charges that must be refunded under applicable law.

Any promotional discount, bundle offer or other price adjustment will be taken into account fairly when calculating the refund. The total refund will not exceed the amount paid for the relevant transaction, except where reimbursement of return postage or another amount is legally required.

14. Products Returned in an Unacceptable Condition

For change-of-mind returns, products must satisfy the eligibility requirements stated in this policy.

If an inspection establishes that a product has been worn, washed, altered, damaged after delivery or returned without required identifying tags, Parilyf may decline the change-of-mind return and explain the reason to the customer.

This provision does not permit Parilyf to reject a valid claim involving a defective, damaged, incorrect or misdescribed product, or otherwise restrict a customer's rights under applicable law.

Where a return is rejected, Parilyf will communicate the decision and the available next steps.

15. Promotional Offers, Discounts and Sale Products

Products purchased using promotional codes, discounts or sale offers are subject to the same applicable consumer-protection rights as other products.

An eligible refund will generally be based on the actual amount paid for the returned product, taking into account any applicable discount or allocation of a bundle offer.

Promotional codes, vouchers or free gifts are not automatically refundable for their stated face value. Where a return affects eligibility for a promotional offer, the adjustment will be calculated fairly and in accordance with the offer's disclosed terms and applicable law.

This policy does not exclude refunds or remedies for defective, damaged, incorrect or misdescribed sale products where required by law.

16. Duplicate Payments and Incorrect Charges

If a customer believes that the same order has been charged more than once, the customer should contact Parilyf with the order number and the available transaction references.

Parilyf will verify the transactions and initiate a refund for any confirmed duplicate payment received, as appropriate.

If a payment was debited by a bank but was never successfully received by Parilyf, the customer may also need to contact the bank or payment provider to trace the transaction.

Verified refunds will be processed through the applicable payment route and within the relevant payment-system requirements.

17. Refund Status and Customer Assistance

Customers may contact Parilyf regarding:

• The status of a return or exchange.

• Refund approval or rejection.

• A refund that has been initiated but not credited.

• A failed, pending or duplicate payment.

• A cancellation request.

• A damaged, defective or incorrect product.

Please provide the order number and any available refund or transaction reference so that the matter can be investigated efficiently.

Parilyf will make reasonable efforts to communicate the status of the request and explain any delay or additional information required.

18. Customer Complaints and Grievance Resolution

Parilyf is committed to handling customer complaints fairly and promptly.

Customers may submit a complaint through the Contact Us section of the Parilyf website or through the customer-support contact details published on the website.

Complaints will be acknowledged within 48 hours of receipt, and Parilyf will endeavour to resolve them as quickly as possible and within the applicable legal timeframe, including the prescribed grievance-redressal period.

Where a grievance officer is required under applicable law, the officer's name, designation and contact details will be displayed on the website.

If a customer has a payment-processing complaint that falls within the payment provider's responsibility, the customer may also contact the relevant payment provider. Complaints concerning product quality, delivery, returns or order fulfilment remain the responsibility of Parilyf.

19. Prevention of Refund Abuse

Parilyf may review return requests and transaction records to investigate suspected fraud, duplicate claims, product substitution or deliberate damage.

Any review will be based on relevant facts and conducted in accordance with applicable law.

This provision does not permit Parilyf to arbitrarily withhold a valid refund, refuse a legally required remedy or impose an unfair restriction on a customer's statutory rights.

20. Policy Amendments

Parilyf may update this policy from time to time to reflect changes in its operations, products, payment arrangements or applicable laws.

The latest version published on the Parilyf website will apply prospectively, subject to applicable law and any rights or obligations arising from orders already placed.

No amendment will remove a customer's rights that have already accrued under applicable law.

21. Contact Information

For all return, refund, exchange and cancellation enquiries, please contact Parilyf through the Contact Us section of the official website or the customer-support details provided in your order communications.

Please include your order number and a clear description of the issue.