Parilyf – Shipping and Delivery Policy

Effective Date: 31 October 2026

At Parilyf, we aim to deliver your women's clothing and fashion products safely and efficiently. This Shipping and Delivery Policy explains how orders are processed, shipped, tracked and delivered when you shop through our website.

By placing an order on the Parilyf website, you agree to the terms outlined in this policy, subject to your rights under applicable Indian law.

1. Shipping Coverage

Parilyf offers delivery to serviceable locations within India, subject to courier availability and the delivery PIN codes supported at checkout.

Delivery availability may vary depending on the destination, logistics network and operational conditions.

Customers should enter their complete delivery address and PIN code during checkout to determine whether delivery is available for their location.

Orders placed for locations outside our current delivery coverage may be declined or cancelled. If payment has already been collected for an order that cannot be fulfilled, Parilyf will initiate an appropriate refund in accordance with our Return, Refund and Cancellation Policy.

2. Order Processing Time

Orders are processed after successful order placement and verification of payment, where applicable.

Our standard order-processing time is 1–3 business days.

Order processing may include payment verification, product availability checks, quality inspection, packaging and preparation for dispatch.

Business days generally exclude Sundays and public holidays, unless otherwise communicated.

Orders placed during major sales, promotional campaigns, public holidays or periods of unusually high demand may require additional processing time.

The order-processing period is separate from the estimated shipping and delivery period.

3. Estimated Delivery Time

The estimated delivery time is generally 3–7 business days after dispatch for serviceable locations within India.

Actual delivery times may vary depending on the destination, courier network, weather conditions, public holidays, transportation disruptions and other logistical circumstances.

Remote areas and locations with limited courier connectivity may require additional time.

Any delivery estimate shown at checkout or communicated after order placement should be treated as an estimate unless expressly confirmed otherwise.

Parilyf will make reasonable efforts to dispatch orders promptly and communicate material delivery issues where appropriate.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before the customer completes the order.

Shipping charges may vary depending on the delivery location, order value, shipping service and applicable promotional offers.

Where free shipping is offered, the applicable eligibility conditions will be displayed on the website or with the relevant promotion.

Parilyf will not impose undisclosed shipping charges after an order has been placed, except where a charge is expressly authorised by the customer or otherwise permitted by applicable law.

5. Order Confirmation

After successfully placing an order, customers may receive an order confirmation through email, SMS or another available communication channel.

The confirmation may include the order number, products purchased, amount paid and other relevant order details.

Customers should review the confirmation and contact Parilyf promptly if they identify an incorrect product, size, quantity or delivery address.

An order confirmation acknowledges receipt of the order. Where further verification is necessary, dispatch may remain pending until the relevant checks have been completed.

6. Order Dispatch and Tracking

Once an order has been packed and handed over to the shipping provider, it will be considered dispatched.

Where tracking is available, Parilyf or its logistics partner may provide a tracking number or tracking link through the available communication channel.

Tracking information may take some time to become active after dispatch.

Customers can use the provided tracking details to monitor the shipment's progress and delivery status.

If tracking information is unavailable or does not update for an extended period, customers may contact Parilyf for assistance.

7. Delivery Address and Contact Information

Customers are responsible for providing complete and accurate delivery details during checkout, including:

• Recipient's full name.

• House number, building name or other address details.

• Street, locality or village.

• City, district and state.

• PIN code.

• A valid contact number.

An incorrect or incomplete address may result in delayed delivery, failed delivery attempts or return of the shipment to the sender.

If you need to correct your address after placing an order, contact Parilyf as soon as possible. Address changes may not be possible once an order has been dispatched or entered the courier's delivery network.

Parilyf cannot guarantee changes requested after dispatch.

8. Delivery Attempts

Our courier partners may make one or more delivery attempts according to their operational procedures.

Customers should ensure that someone is available to receive the shipment at the delivery address and that the provided contact number is reachable.

If a delivery attempt fails because the recipient is unavailable, the address is incomplete or the courier cannot contact the recipient, the courier may attempt redelivery or return the shipment to Parilyf.

Where a shipment is returned to the sender, Parilyf will contact the customer where reasonably practicable to determine the appropriate next steps.

Any additional shipping charges or other consequences will be handled fairly, disclosed where applicable and applied only to the extent permitted by law.

9. Cash on Delivery

Cash on Delivery (COD) may be available for selected orders and delivery locations, depending on the options displayed at checkout.

Where COD is offered, customers must pay the amount displayed for the order to the authorised delivery representative at the time of delivery.

COD availability may depend on PIN-code serviceability, order value, courier restrictions and other operational conditions.

Parilyf may apply reasonable verification procedures to COD orders to reduce fraudulent or incorrectly placed orders, subject to applicable law.

If COD is unavailable for a particular order or location, customers may select another payment method offered at checkout.

10. Delayed Shipments

Although Parilyf aims to meet the estimated delivery timelines, delays may occur because of:

• Courier or logistics disruptions.

• Severe weather or natural disasters.

• Public holidays and peak shopping periods.

• Transportation or network interruptions.

• Incorrect or incomplete delivery details.

• Events beyond the reasonable control of Parilyf or its logistics partners.

If an order is significantly delayed, customers may contact Parilyf with their order number so that we can investigate the shipment status.

Where an order cannot be delivered or the delay gives rise to a cancellation, refund or other remedy under applicable law, Parilyf will provide the appropriate resolution.

11. Lost Shipments

If tracking indicates that a shipment is lost, or if an order has not arrived within a reasonable period after its expected delivery date, contact Parilyf.

We will review the available tracking information and coordinate with the shipping provider as appropriate.

Depending on the findings, product availability and applicable legal requirements, Parilyf may arrange a replacement, refund or other appropriate remedy.

A customer will not be required to resolve a courier investigation independently where the matter falls within Parilyf's responsibility as the seller.

12. Damaged Packages or Products

Customers should inspect delivered packages and products as soon as reasonably possible.

If a package appears damaged or a product arrives damaged, defective or incorrect, contact Parilyf with the order number and a description of the issue.

Photographs or videos showing the package, shipping label and affected product may help us investigate and resolve the matter.

Where reasonably necessary, we may request additional information or arrange collection of the affected product.

Claims involving damaged, defective, incorrect or materially misdescribed products will be handled under our Return, Refund and Cancellation Policy and applicable Indian consumer-protection law.

Customers do not lose their legal rights merely because they did not record an unboxing video.

13. Incorrect Products or Missing Items

If you receive the wrong product, size, colour, quantity or an order with missing items, please contact Parilyf as soon as reasonably possible.

Provide the order number and explain which item is incorrect or missing. Supporting photographs may be requested where useful.

After verification, Parilyf will arrange an appropriate resolution, which may include sending the missing item, replacing an incorrect product or issuing a refund where applicable.

Any resolution will be subject to the circumstances and applicable law.

14. Order Cancellation Before Dispatch

Customers who wish to cancel an order should contact Parilyf as soon as possible after placing it.

Cancellation requests may be accommodated before dispatch, subject to the order's processing status.

Once an order has been handed over to the shipping provider, cancellation may no longer be possible. In such circumstances, customers may request a return after delivery where eligible under our Return, Refund and Cancellation Policy.

If Parilyf cancels an order after payment has been collected, an appropriate refund will be initiated in accordance with that policy and applicable law.

15. Delivery Refusal and Undelivered Orders

If a customer refuses delivery or a shipment cannot be delivered after the courier's applicable attempts, the order may be returned to Parilyf.

Where a delivery fails because of an incorrect address, recipient unavailability or another customer-related issue, Parilyf may review the circumstances and communicate the available options.

Any deduction or charge relating to shipping, return shipping or order handling will be applied only where permitted by applicable law and any applicable terms disclosed to the customer.

This provision does not restrict a customer's right to reject or seek a remedy for a product that is defective, incorrect, damaged or otherwise subject to a legal return or refund entitlement.

16. Shipping for Returns and Exchanges

Shipping arrangements for returns and exchanges are governed by our Return, Refund and Cancellation Policy.

Where a return or replacement is required because a product is defective, damaged on arrival, incorrect or materially different from its advertised description, Parilyf will arrange or reimburse reasonable return-shipping costs, as applicable.

For eligible change-of-mind returns, the customer may be responsible for return shipping where this has been disclosed and is permitted by applicable law.

Customers should wait for return instructions before sending a product back to ensure that it reaches the appropriate return destination.

17. Delivery Confirmation

A shipment may be marked as delivered by the courier based on its delivery records.

If the tracking system indicates that your order has been delivered but you have not received it, please contact Parilyf promptly.

We will review the available tracking information and coordinate with the courier as appropriate.

Where necessary, we may request reasonable details to investigate the delivery, but we will assess the matter fairly and in accordance with applicable law.

A delivery scan alone does not automatically remove a customer's rights where the order was not actually received.

18. Shipping and Delivery During Sales or Holidays

During major sales, festive periods, promotional campaigns or public holidays, order volumes may increase and courier services may experience delays.

Parilyf will make reasonable efforts to process and dispatch orders as promptly as possible during these periods.

Customers should review any specific processing or delivery estimates displayed on the website or communicated at checkout.

Where an order is subject to an unusual delay or cannot be fulfilled, we will handle the matter in accordance with applicable law and our published policies.

19. Limitation of Shipping Responsibility

Parilyf works with third-party shipping and logistics providers to deliver orders.

While we make reasonable efforts to select and coordinate with suitable providers, delivery performance may be affected by circumstances outside our direct control.

However, the use of a third-party courier does not remove Parilyf's obligations as a seller under applicable law.

Nothing in this policy excludes or limits a customer's rights relating to non-delivery, damaged products, incorrect orders, refunds or other remedies that cannot lawfully be excluded.

20. Contact and Shipping Support

For questions about shipping, delivery estimates, tracking, delayed shipments, lost packages or delivery issues, please contact Parilyf through the Contact Us section of our official website or the customer-support details provided in your order communications.

Please include your order number, delivery PIN code and tracking number, if available, so that we can investigate the matter efficiently.

Parilyf will review shipping enquiries and provide assistance in accordance with applicable law and our customer-support procedures.

21. Policy Updates

Parilyf may update this Shipping and Delivery Policy to reflect changes in shipping partners, delivery coverage, operational procedures or applicable legal requirements.

The latest version will be published on our website with an updated effective date where appropriate.

Any changes will be subject to existing contractual obligations and applicable law.

22. Governing Law

This Shipping and Delivery Policy is governed by the laws of India, subject to mandatory consumer-protection requirements and the jurisdiction of competent authorities.

Nothing in this policy limits any statutory rights or remedies available to customers.

Parilyf — Women's Clothing and Fashion

We aim to provide a transparent and reliable delivery experience, from order processing to final delivery, while handling shipping issues fairly and responsibly.